Best Repair Statuses for a Streamlined Process

In a jewelry store with a repair workshop, it is crucial to communicate clearly about the progress of repairs. Each step in the repair process has a specific status. This indicates which phase the repair is in and what still needs to be done. This not only helps to maintain an overview but also to properly inform customers.

Below, we discuss the main repair statuses, what they mean, and how they can best be applied in your jewelry store.

The Different Repair Statuses for Jewelers

1. New

Meaning: This status is assigned as soon as a piece of jewelry comes in for repair. The problem has been identified, but no action has been taken yet.

Example: A customer brings in a ring that has been damaged. Once the ring is registered in the system, the repair receives the status 'New'. This means that the workshop is aware of the arrival of the ring and that work will begin shortly.

Pro tip: As sub-options, you can also choose the statuses 'Quote' or 'Quote Approved'. This is useful when the project has arrived but needs further assessment by the repair technician to determine the price.

2. In Process

Meaning: This indicates that the workshop is actively working on repairing the jewelry. This is the phase where most of the work takes place.

Example: The goldsmith in your workshop starts repairing the damaged ring. This can range from reinforcing the band to re-setting gemstones. The repair receives the status 'In Process' as long as the team is working on it.

Benefit: If a customer inquires about the repair, the store employee can see in the system that work is ongoing.

3. Data (or On Hold)

Meaning: Sometimes additional information, materials, or customer approval is needed before the repair can proceed. In that case, the repair receives the status 'On Hold'.

Example: During the work, the goldsmith realizes that a special gemstone is needed that is not immediately in stock. The repair remains 'On Hold' until the stone is delivered or until the customer has made a choice from the available options.

4. Inspection

Meaning: After the repair is completed but not yet definitively approved, the piece of jewelry receives the status 'Inspection'. In this phase, the jewelry is carefully checked to ensure that the work has been performed to satisfaction.

Example: The ring has been repaired, and the goldsmith has completed the work. Before the customer is informed, an employee checks the quality of the work to ensure everything is in perfect condition.

5. Completed

Meaning: After the inspection has been successfully completed, the repair is validated. This means that the jewelry is ready to be returned to the customer.

Example: The ring has passed all checks and is now ready to be picked up. The status is changed to 'Validated', and the customer can be informed that the repair is complete.

6. Delivered

Meaning: The repair has been fully completed, the jewelry has been returned to the customer, and the project can be closed.

Example: The customer comes to pick up the ring, satisfied with the performed repair. The repair is marked as 'Delivered', and the customer can leave with peace of mind.

With a good repair system that works closely with the cash register, you ensure that the status is automatically updated here during the checkout and return of the repair.

7. Canceled

Meaning: Sometimes a repair can be stopped before it is completed, for example, due to a change in the customer's wishes or if the costs turn out to be too high.

Example: The customer decides that the repair of the ring is too costly and asks for the ring back without the repair being carried out. The status is then changed to 'Canceled'.

Best Practices for Managing Repair Statuses

• Transparency: Ensure that each status is clear to both the team and the customer. This makes it easier to manage expectations and keeps customers well-informed about the progress of their repair.


• Consistency: Apply the statuses consistently across all repairs. This prevents confusion and ensures that everyone knows exactly what the next step is.


• Documentation: Keep detailed notes for each status change. This helps track progress and can be useful in answering customer inquiries.


• Communication: Proactively inform customers of any significant status changes. This fosters trust and satisfaction, as customers know their jewelry is in good hands.

Conclusion

Effectively managing repair statuses in your jewelry workshop is essential for a smooth and efficient process. By using these statuses correctly, you can improve the quality of your service, keep customers satisfied, and ensure your workshop operates optimally.